Finance Intern – First Care Solutions, Sandton

Position Overview

The Finance Intern role at First Care Solutions offers hands-on exposure to medical administration, credit control, account management, and financial operations. Reporting to the Credit Control Supervisor, this 12-month internship provides structured training across customer accounts, supplier management, reconciliations, credit balance management, and medical industry financial processes. Duties may evolve based on FCS operational needs.

Key Responsibilities

Customer Account Management

• Conduct key customer account checks and maintain accurate account records.
• Link and allocate receipts correctly.
• Perform account analysis and reconciliation.
• Process small balance write-offs, handovers, and credit control assistant tasks.

Supplier Account Management

• Manage purchase orders and supplier invoice processing.
• Prepare and track remittance advices.

Credit Balance Management

• Notify customers via email or telephone regarding credit balances.
• Review refunds and manage related workflows.
• Resolve credit balance queries promptly.

Credit Control Responsibilities

• Handle electronic inquiries on patient accounts via email, SMS, and telephone.
• Conduct follow-ups on outstanding queries and inbound calls.
• Work with private patient accounts, co-payments, medical aid submissions, rejections, short payments, and payment arrangements.
• Make outbound calls when required.

Daily Tasks

• Manage account queries through the electronic ticketing system.
• Respond to incoming emails, SMS queries, and electronic requests.
• Understand credit control processes within the medical industry.
• Support high call volumes by handling inbound calls as needed.

Bulk SMS Tasks (via Credit Control Assistant)

• Send bulk SMS notifications.
• Follow up on responses and take necessary actions.

Debt Collection Handovers

• Verify accounts before handover to debt collection agencies.
• Coordinate with debt collectors and practice administrators.
• Finalize account closures and escalate unresolved items.
• Manage query resolutions efficiently.

Desired Experience & Qualifications

Qualifications

• Strong desire to study or currently studying BCom Accounting or BCom Financial Management (company will cover annual study costs).
• A Certificate/Diploma in Finance is an advantage.
• National Senior Certificate with admission to a Bachelor’s Degree is compulsory.

Requirements

Experience in the health sector is advantageous.

Genuine interest in Finance.

Interest in healthcare/medical industry is beneficial.